Refund policy

LEO wants you to be thrilled on your new purchase but we follow a No Refund/No Replacement policy as we deal in perishable products and moreover international brands which do not have presence in Bangladesh.

We do make replacement exceptions in case you:

• • Don’t receive your order due to courier loss
  • Receive the wrong product
  • Receive a tampered or damaged product

We reserve the right

• • To request product identification
  • To determine the product has been damaged, abused or used

Please reach out to us within 24 hours of receipt of the product otherwise we will be unable to assist you and address concerns.

In case you wish to cancel your order before the shipping label is generated, then the refund would be offered in the form of a gift card. If you want the refund in any other form, then you’ll have to bear 4.30% of the refund amount as the same was borne by us in the form of Payment Gateway charges.

In case you wish to cancel your order after it is shipped, then the shipping charges (to and fro) are also to be borne by you along with the 4.30% fee mentioned above.

Please use a Voltage Stabilizer to protect your coffee machine from unwanted electricity fluctuations.
Warranty is not applicable if there’s a damage to the PCB due to voltage fluctuations.

We only provide a service warranty up to 1 year for the LEO brewers. We do not provide any warranty on Nespresso machines. However, every Nespresso machines comes with an international warranty, so in case of any fault, you will have to take the machine during your travel to a country where Nespresso exists.

We are extremely diligent and do not sell expired products. In the event that you get an expired product, we will give you 2x of the product value back as a gift voucher.

Products which are not expired or damaged will not be exchanged or refunded under any circumstance.

If a product has expiry date written in MM/YY format, the expiry would be at the end of that month. This is the international standard for expiry dates. For example, a product having expiry date of 01/21, would expire on 31st of January, 2021.

Please reach out to us at care@getleocoffee.com or WhatsApp us on +8801334334395.